Foire aux questions
Promotions and Contests
How can I stay informed about your promotions and contests?
You may refer to the Promotions and Contests section of our website to stay informed about our current promotions and contests. Also become a fan of our facebook page is a good way to stay informed.
Do you offer corporate rates?
Yes. For all the details, you may contact our Sales Department at 1-866-822-9222.
Reservation and Payment
To get the best possible deal, how should I proceed to make my reservation?
We have a lowest rate policy available through the Internet. So, if you make your reservation directly on our website, you will get the best possible price! You may also ask about our various current promotions by contacting our Reservation Centre at 1 800-463-2617.
Is it possible to make reservations for restaurants or live entertainment shows directly with you?
We will be happy to make your reservations for various activities or outings. During your stay or after making your reservation, we will simply refer you to our front desk staff and they will advise and guide you according to your taste and preferences.
Is your website secure for processing online reservations?
Yes. You can do your transactions without any worry.
What taxes are charged to people visiting your city?
A total of 3 taxes are added to the cost of the room. They are, in the following order: 3% Quebec City tax, 5% federal tax, and 8.5% provincial tax.
At which time does the payment appear on my credit card?
Whether you have made your reservation by phone or through the Internet, the payment is usually taken when you leave. However, a pre-authorization of your credit card will be taken upon your arrival and for the duration of your stay.
How can I modify my reservation?
To make changes to your phone reservation, please contact our Reservation Centre at 1-800-463-2617.
For reservations that were made on a website, either our own or one of our suppliers’, you must go back to the website in question to make any changes.
For reservations that were made with your travel agent, please communicate directly with this agent.
What are your cancellation policies?
To avoid cancellation fees, you must notify us before 4 p.m. on the day prior to your arrival date. In cases of non-compliance with this policy, the cost of the first night will be charged to your credit card.
For group reservations, this policy may be different. Please refer to your contract or ask your representative for more information.
Reservations made with a travel agent must always be cancelled with the agency. The agent will apply the current hotel policies.
Do you offer special prices for local restaurants?
Rooms and Breakfast
What is your hotel’s maximum occupancy capacity?
We have 48 rooms into various categories.
How many room categories do you offer?
We offer four room categories: Old Quebec, Bellevue, Distinction Bellevue and Prestige Bellevue.
Is there air conditioning in the rooms?
Yes, each room has an air conditioning system with digital control.
Are pets allowed in your hotel?
Unfortunately, to respect our clients who might have allergies, pets are not allowed in our hotel.
Is breakfast served in your hotel?
The breakfast is served from 7 a.m. to 10:30 a.m. It is an elaborate continental buffet breakfast.
Do you offer rooms adapted for people with reduced mobility?
We offer an entrance ramp at the back of the hotel, but unfortunately none of our rooms is completely adapted for the needs of this clientèle.
Services and Amenities
Do you offer access to high-speed Internet?
Yes. Free access to high-speed Internet is available in every room.
Do you have a business center for clients?
Yes. We have one working station available for our customers as the services of photocopying, faxing and high-speed Internet.
Do you have a physical fitness room?
Yes. We have a physical fitness room that is open 24 hours a day.
Do you offer a dry cleaner service?
Yes. The service is available from Monday to Friday except for holidays. Leave your clothes to be cleaned before 9 a.m. and you may pick them up at 6 p.m. on the same day.
Are there areas for smoking?
No. It is strictly forbidden to smoke inside our hotel at all times.
Arrival and Departure
At what time can I check into my room?
You can check in and have access to your room starting at 4 p.m.
Do you have a luggage room service in case we arrive too early?
Yes. You may leave your luggage in our luggage room while waiting for your room. Ask our front desk staff for more information.
At what time must I leave my room?
You must vacate your room by noon (12 p.m.)
Please note that it is possible, upon availability, to request a late departure. To do so, ask for more information at the Reception Desk.
Location and Tourism
Which road should I take to get to your hotel?
Get directions on Google Maps.
What is the distance in time between your hotel and the Quebec Jean Lesage International Airport?
We are a 30-minute drive away from the airport and a 3-hour drive away from the Montreal Trudeau International Airport.
Which road should I take to get to your hotel from the Quebec Jean Lesage International Airport?
Since there is no shuttle service between the airport and Downtown Quebec City, we recommend that you take a taxi available at the airport exit. The fare is set at $32.50. Get directions on Google Maps.
What is the distance in time between your hotel and the Gare du Palais (train and bus station)?
We are a 10-minute drive away from the station. We recommend that you take a taxi from the Gare du Palais. The fare is between $5 and $10.
How far away are you from the Quebec City Convention Centre?
A short 10-minute walk will take you to the Quebec City Convention Centre.
What is the distance in time between your hotel and Old Quebec's major attractions?
We are located right in the heart of most of Old Quebec's major tourist attractions such as: Saint-Jean, the Dufferin Terrace, the Plains of Abraham, the Quebec National Assembly.
Which visits would you suggest in Quebec City? Which tour do you recommend?
Upon your arrival, we will be happy to advise and guide you on your visit of the city. As for guided tours, you don’t have to reserve in advance, we will do it for you. We suggest the services of Old Quebec Tours and you may visit their website here.
What are some of the ways to get around in the city?
The best way to get around in the city is to walk. The Ecolobus service is also ($1 trip) is a very good way to visit Old Quebec’s major sites, plus it stops very close to our hotel. A taxi service is also available to get to wherever you want to go.
How does the bus stop operate?
From mid-April to mid-October, parking spaces are reserved for buses on Laurier Street. Get directions on Google Maps. For the rest of the year, the bus stop is a 10-minute drive away in Victoria Park.
What is the weather like in Quebec City during the different seasons?
In the winter (between mid-December and mid-March), the temperature varies between -10o and -25o Celsius (between 14 and -7 oF). We recommend that you bring warm clothing such as boots, coats, hats, scarves and mittens.
In the spring (between mid-March and May), the temperature varies between 0o and 15o Celsius (between 32 and 60 oF). Rather warm springtime clothing is suggested for daytime and evening wear. The weather in Quebec City is windy and rainy in the spring.
In the summer (between May and the end of August), the weather is pleasant and sunny. The temperature varies between 20o and 30o Celsius (between 68 and 86 oF). You may certainly wear light clothing and bring a sweater for the evening.
In the autumn (from the end of August until mid-December) the thermometer goes down to between 5o and -10o Celsius (between 40 and 14 oF). So a warm coat is recommended.
Please note that this information is based on seasonal norms and is provided as guidance only. There are always exceptions to the rule!