Receptionist

As receptionist, you report to the reception manager(s). Your job is to welcome hotel guests on their arrival, make room reservations and sell various hotel products and services.

Responsibilities

  • Welcome hotel guests and see that they are looked after during their stay
  • Register new guests (fill out appropriate forms) and assign rooms in accordance with reservations and requests
  • Compile and check daily registers, guest accounts, cash statements and supporting documents (registration cards, parking, tour packages)
  • Follow standard checkout procedures for guests leaving the hotel (prepare billings, process payments, note guest comments about the quality of their stay)
  • Balance the cash at the end of your shift
  • Make room reservations (received via email, telephone, fax or internet) using the computer system and following standard procedures
  • Suggest and sell various hotel services to guests
  • Inform guests of hotel rules and policies
  • Answer telephone calls
  • Handle guest complaints (receive, respond, refer)
  • Notify service managers when rooms change occupants and work closely with other employees (managers, supervisors, overnight security, concierges, maintenance staff, service staff, custodial staff and other receptionists)
  • Keep reception counter and lobby neat and clean at all times
  • If necessary, act as telephone operator and route calls inside and outside the hotel
  • Perform other related tasks as needed

Working conditions

  • Hours may be daytime, nighttime, weekends or holidays
  • Duties require standing for several hours at a time
  • Organization of work may vary depending on the tourist season
  • 35 to 40 hours a week based on the established hourly schedule and needs of the department
  • Wages and conditions based on collective agreement currently in effect

Skills required

  • Aptitude for sales and client service
  • Professional attitudes and conduct (a well-developed sense of teamwork, independence, dynamism, interpersonal skills, honesty, versatility, good judgment, initiative, well organized)
  • Good verbal communication skills and attentiveness to client needs
  • Self-control, ability to handle stress
  • Excellent knowledge of French and English (fluency in any other language an asset)
  • Able to conduct cash transactions
  • Good computer skills (Windows environment)
  • Knowledge of the immediate city area and points of interest to tourists
  • Neat personal appearance
  • Driver’s license and ability to drive a vehicle with manual transmission (Hotel Château Bellevue only)

Education

  • Professional diploma (DEP) in hotel reception or hotel management technology (TGH), or equivalent experience

Experience

  • Experience in hotel client services or tourism

Yannick Savard

Director of human resources

By Mail
1220, Place George-V Ouest
Québec (Québec)
G1R 5B8
Télécopieur : (418) 266-6186



Hôtel Château Bellevue
16 de la Porte St., Quebec City G1R 4M9
1-877-849-1877