1 877 849-1877



Receptionist

As receptionist, you report to the reception manager(s). Your job is to welcome hotel guests on their arrival, make room reservations and sell various hotel products and services.

Responsibilities

  • Welcome hotel guests and see that they are looked after during their stay
  • Register new guests (fill out appropriate forms) and assign rooms in accordance with reservations and requests
  • Compile and check daily registers, guest accounts, cash statements and supporting documents (registration cards, parking, tour packages)
  • Follow standard checkout procedures for guests leaving the hotel (prepare billings, process payments, note guest comments about the quality of their stay)
  • Balance the cash at the end of your shift
  • Make room reservations (received via email, telephone, fax or internet) using the computer system and following standard procedures
  • Suggest and sell various hotel services to guests
  • Inform guests of hotel rules and policies
  • Answer telephone calls
  • Handle guest complaints (receive, respond, refer)
  • Notify service managers when rooms change occupants and work closely with other employees (managers, supervisors, overnight security, concierges, maintenance staff, service staff, custodial staff and other receptionists)
  • Keep reception counter and lobby neat and clean at all times
  • If necessary, act as telephone operator and route calls inside and outside the hotel
  • Perform other related tasks as needed

Working conditions

  • Hours may be daytime, nighttime, weekends or holidays
  • Duties require standing for several hours at a time
  • Organization of work may vary depending on the tourist season
  • 35 to 40 hours a week based on the established hourly schedule and needs of the department
  • Wages and conditions based on collective agreement currently in effect

Skills required

  • Aptitude for sales and client service
  • Professional attitudes and conduct (a well-developed sense of teamwork, independence, dynamism, interpersonal skills, honesty, versatility, good judgment, initiative, well organized)
  • Good verbal communication skills and attentiveness to client needs
  • Self-control, ability to handle stress
  • Excellent knowledge of French and English (fluency in any other language an asset)
  • Able to conduct cash transactions
  • Good computer skills (Windows environment)
  • Knowledge of the immediate city area and points of interest to tourists
  • Neat personal appearance
  • Driver’s license and ability to drive a vehicle with manual transmission (Hotel Château Bellevue only)

Education

  • Professional diploma (DEP) in hotel reception or hotel management technology (TGH), or equivalent experience

Experience

  • Experience in hotel client services or tourism

Yannick Savard

Director of human resources

By Mail
1220, Place George-V Ouest
Québec (Québec)
G1R 5B8
Télécopieur : (418) 266-6186



Hôtel Château Bellevue
16 de la Porte St., Quebec City G1R 4M9
1-877-849-1877