Receptionist

As receptionist, you report to the reception manager(s). Your job is to welcome hotel guests on their arrival, make room reservations and sell various hotel products and services.

Responsibilities

• Welcome hotel guests and see that they are looked after during their stay
• Register new guests (fill out appropriate forms) and assign rooms in accordance with reservations and requests
• Compile and check daily registers, guest accounts, cash statements and supporting documents (registration cards, parking, tour packages)
• Follow standard checkout procedures for guests leaving the hotel (prepare billings, process payments, note guest comments about the quality of their stay)
• Balance the cash at the end of your shift
• Make room reservations (received via email, telephone, fax or internet) using the computer system and following standard procedures
• Suggest and sell various hotel services to guests
• Inform guests of hotel rules and policies
• Answer telephone calls
• Handle guest complaints (receive, respond, refer)
• Notify service managers when rooms change occupants and work closely with other employees (managers, supervisors, overnight security, concierges, maintenance staff, service staff, custodial staff and other receptionists)
• Keep reception counter and lobby neat and clean at all times
• If necessary, act as telephone operator and route calls inside and outside the hotel
• Perform other related tasks as needed

Working conditions

• Hours may be daytime, nighttime, weekends or holidays
• Duties require standing for several hours at a time
• Organization of work may vary depending on the tourist season
• 35 to 40 hours a week based on the established hourly schedule and needs of the department
• Wages and conditions based on collective agreement currently in effect

Skills required

• Aptitude for sales and client service
• Professional attitudes and conduct (a well-developed sense of teamwork, independence, dynamism, interpersonal skills, honesty, versatility, good judgment, initiative, well organized)
• Good verbal communication skills and attentiveness to client needs
• Self-control, ability to handle stress
• Excellent knowledge of French and English (fluency in any other language an asset)
• Able to conduct cash transactions
• Good computer skills (Windows environment)
• Knowledge of the immediate city area and points of interest to tourists
• Neat personal appearance
• Driver’s license and ability to drive a vehicle with manual transmission (Hotel Château Bellevue only)

Education

• Professional diploma (DEP) in hotel reception or hotel management technology (TGH), or equivalent experience

Experience

• Experience in hotel client services or tourism

Apply online